Introduction

Library liaison programs are an important strategy that libraries can use to connect with faculty, staff, and students in a meaningful and effective manner. The concept of liaison programs began in the 1940s when librarians were seen as subject specialists and today has evolved into programs where librarians seek to become embedded within populations they serve [1]. The role of the liaison program has evolved considerably over the last five years at the Tompkins-McCaw Library for the Health Sciences. To better understand the trajectory of the program at TML, this article analyzes a liaison program from a global perspective in quantitative and qualitative terms over a five-year period, and looks at how services can be optimized to achieve scalability...