Introduction

The Kaiser Permanente Health Sciences Libraries department is made up of 31 libraries spread throughout the Pacific Northwest, Northern California, and Southern California. Historically, each region had separate budgets and made collection development decisions, provided reference services, and conducted trainings and orientation to library services independent of each other. While there were some similarities among the support and services they provided, what was lacking was a baseline of standard services that would benefit all library patrons within the organization, regardless of geographic location...