Instructor Resources: PowerPoint slides; test bank with application-oriented multiple-choice questions; instructor notes for the book?s Practice Applications sections, with additional applications questions; and a transition guide to the new edition.

The Well-Managed Healthcare Organization is an essential text in healthcare management courses. Throughout its previous nine editions, the book has offered management fundamentals and theories, presenting them within the context of current healthcare delivery trends and scenarios for various settings. Students learn how to apply evidence-based practices that lead to high performance in healthcare organizations.

Written in a more approachable tone, this extensively revised tenth edition describes the new standard of practice for many types of healthcare organizations (HCOs). Each chapter shares updated Practice Applications designed to promote active learning and highlight appropriate responses to common issues and challenges. The book?s choice of language has been updated to reflect current practice. In the final chapter, the authors address flashpoints and critical areas in which responsive leadership makes a difference.

New content in the book includes the following:

• New and emerging issues faced by HCOs, such as the effects of the COVID-19 pandemic, increased workforce shortages, and a demand for services that exceeds capacity
• Value-based insurance design and the important role of patient-centered involvement and satisfaction, as well as quality outcomes and their effect on reimbursement
• The importance of psychological safety and accountability for creating and sustaining a transformational culture
• A greater focus on social determinants of health and health equity
• A definition of value-informed nursing practice and its role in streamlining care for efficiency and effectiveness
• The latest research highlighting health systems that are forging deep collaborative relationships with community organizations, government agencies, and nontraditional partners
• Strategies for increasing employee engagement
• The implications of value-based care approaches for the financial management of HCOs

Successful HCOs must maintain a culture that empowers and supports each person and each team while improving work processes with measurement, benchmarks, process analysis, negotiated goals, and rewards. The Well-Managed Healthcare Organization offers foundational content and evidence-based practices for reaching excellence in quality, patient satisfaction, individual engagement, and sound financial performance.

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About the Authors

Kenneth R. White, PhD, APRN-BC, FACHE, FAAN, is professor emeritus in the Department of Health Administration at Virginia Commonwealth University in Richmond, Virginia; University of Virginia Medical Center professor emeritus in the School of Nursing at the University of Virginia in Charlottesville, Virginia; and dean emeritus in the School of Nursing at the MGH Institute of Health Professions in Boston, Massachusetts. Among his past roles, Dr. White served as dean and professor from 2021 to 2024 in the School of Nursing at the MGH Institute of Health Professions. From 2013 to 2020, he held the University of Virginia Medical Center Endowed Professorship in Nursing and was associate dean for strategic partnerships and innovation at the University of Virginia School of Nursing.

Dr. White has more than 50 years of experience in healthcare organizations in clinical, administrative, governance, academic, and consulting capacities. He is a registered nurse and adult-gerontology acute care nurse practitioner with a specialization in palliative care.

Amer Kaissi, PhD, is a professor in the department of healthcare administration at Trinity University in San Antonio, Texas. Dr. Kaissi teaches courses in leadership, coaching, and public speaking. From 2015 to 2022, he served as the director of the executive program at Trinity. Since 2015, he has also served as an adjunct faculty member at the University of Colorado?Denver MBA program in healthcare administration.

Dr. Kaissi has published more than 60 papers and articles in peer-reviewed journals and industry-specific magazines. He has authored three books, including Intangibles: The Unexpected Traits of High-Performing Healthcare Leaders, which won ACHE?s 2019 James A. Hamilton Book of the Year Award. A certified executive coach, Dr. Kaissi works with healthcare executives to help them maximize their leadership impact. He is also an international professional speaker on leadership topics such as humility, resilience, and psychological safety.