For decades, the essential principles of healthcare quality management measurement, assessment, and improvement have remained the same. The ongoing shift to value-based care, however, has driven change in the practices and approaches healthcare providers use to evaluate their performance and improve their organizations clinical, safety, and patient satisfaction outcomes. Now more than ever before, healthcare professionals must know how to apply the essential principles of quality management - measurement, assessment, and improvement.

Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. Written for students and professionals with little or no clinical experience, the book focuses primarily on measuring and improving the operational and service aspects of healthcare delivery. Thoroughly revised with updated references, examples, case studies, activities, and supplementary resources.

New to this Edition:

• Strategies for managing quality in population health care
• Use of the Institute for Healthcare Improvement's Triple Aim framework
• Value-based reimbursement models
• Patient-centered discharge planning and case management
• Improving initiatives aimed at bettering patient health
• External regulations and accreditation standards
• Lean and Six Sigma improvement tools and techniques
• Healthcare application of improvement models from other industries
• An excellent resource for students and practicing health professionals alike

Introduction to Healthcare Quality Management provides readers with the core knowledge they need to shape innovative change in quality management practices.