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Assessing and Demonstrating the Value of Information Services


Rachel L. Walden, Kayce Gill, Heather Laferriere, Camille Ivey, Philip Walker

Eskind Biomedical Library  

Vanderbilt University 



Editor’s Note: We invited the authors to submit this article in follow-up to a Medical Reference Services Quarterly article (1).  

Demonstrating added value can be very challenging, and the current literature primarily discusses the use of numerical data, such as citation analysis and usage reports, to demonstrate return on investment for collections or impact on scholarly activity (2-4). However, value is not only in a library’s collections but also in the library staff who support the institutional mission. Vanderbilt University’s Annette and Irwin Eskind Family Biomedical Library (EBL) has been experimenting with several methods to supplement the collections data with data on services performed by the library staff. A four-phase project (pilot survey, revised survey, library statistics tracking form, and Scholarly Activity and Collaboration LibGuide) was designed to demonstrate the biomedical library’s added value to the university and medical center (1)...

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