Quality and Performance Improvement in Healthcare: Theory, Practice, and Management, 7th Edition

ISBN: 9781584266631
ISBN-10: 1584266635
Copyright: 2019
Edition: 7th
Author: Shaw, Patricia L., Carter, Darcy,
Doody's Expert Review    Score: 88
Reviewer: Joann Badget,  DNP (c), RN  (James A. Haley Veterans' Hospital)
This is the seventh edition of a book that comprehensively introduces and explores healthcare quality and performance improvement for practitioners learning at the most basic to advance levels of experience. Each chapter builds from theory to implementation in practice using case scenarios and tools to seamlessly engage readers in an active learning model that teaches through participation in using the QI toolbox.
The purpose is to introduce students to quality improvement in healthcare. The book articulates the expectations of healthcare employers in engaging direct care staff in performance improvement activities. The theory, application, and QI tools prepare students for performance improvement teamwork in real life practice. Students, educators, and clinicians can integrate the theory and practice with data analysis to the diverse monitoring and management activities necessary to improve quality, safety, and value in healthcare. Readers can apply their new knowledge to practice in the case scenarios at the end of each chapter.
The audience is students, but experienced practitioners and seasoned quality management personnel will find the book useful for diverse needs in healthcare. The book is interesting as it presents the history and theory behind performance and continuous quality improvement for regulatory requirements, customer satisfaction, medication management, environment of care, accreditation, and more. Both authors are credible authorities on healthcare quality improvement. Dr. Patricia Shaw has professional experience in hospital health administration and earned her doctorate and master's in education. Dr. Darcy Carter is program director for the master's in healthcare administration program and earned her doctorate in health science with an emphasis on leadership and her master's in healthcare administration.
The book builds from history and theory to practical application of quality improvement using teamwork and tools. Each chapter clearly defines the expected objectives. Those objectives build and integrate skills useful for performance and quality improvement. In addition, chapters offer tools and templates for clear visualization and understanding. The book uses color and white space appropriately to keep readers engaged. The algorithms, pictures, and process models are easy to read and understand. The tools can easily be used in real practice. The glossary, index, color, art, and algorithms are appropriate and add to the depth of the knowledge.
As an experienced quality professional in my organization, I can honestly say that I enjoyed reading this book. It can be appreciated through the lens of a new student preparing for a career in healthcare as well as by an experienced professional. The book is more than a task-oriented presentation and "how to" book. It combines theory, model, tools, and practical application. The seventh edition is justified since the last edition was published in 2015 and healthcare quality is a rapidly evolving environment.
Review Questionnaire
Range Question Score
1-10 Are the author's objectives met? 10
1-10 Rate the worthiness of those objectives. 10
1-5 Is this written at an appropriate level? 5
1-5 Is there significant duplication? (1=significant, 5=insignificant) 4
1-5 Are there significant omissions? (1=significant, 5=insignificant) 5
1-5 Rate the authority of the authors. 5
1-5 Are there sufficient illustrations? 5
1-5 Rate the pedagogic value of the illustrations. 3
1-5 Rate the print quality of the illustrations. 3
1-5 Are there sufficient references? 5
1-5 Rate the currency of the references. 3
1-5 Rate the pertinence of the references. 3
1-5 Rate the helpfulness of the index. 3
1-5 If important in this specialty, rate the physical appearance of the book N/A
1-10 Is this a worthwhile contribution to the field? 10
1-10 If this is a 2nd or later edition, is this new edition needed? 10