Quality and Performance Improvement in Healthcare: Theory, Practice, and Management, 6th Edition

ISBN: 9781584264750
ISBN-10: 1584264756
Copyright: 2015
Edition: 6th
Author: Shaw, Patricia L. , Carter, Darcy,
Doody's Expert Review    Score: 90
Reviewer: Jessica  Ferraro,  MHA  (James A. Haley Veterans' Hospital)
Just as the title states, this is an introduction to the theory, practice, and management of performance and quality improvement processes in healthcare organizations. This edition includes access to a website with student resources. The previous edition was published in 2012.
The purpose is to prepare students for performance improvement expectations in future careers. The online resources do add value. For example, allowing students to work on performance improvement data entry and analysis in a real life scenario is always helpful.
The authors state in the preface that students who use the tools and methods in this book could be light years ahead of others. The book is easy to follow and understand, evolving at a reasonable pace for students.
This book covers a lot. Parts I and II are intended for use by students in technology-level health professions programs, while part III is intended for use by students in management-level programs. The charts/graphs/visuals throughout are of high quality and easy to understand. The table of contents is offered in a brief version and in a more detailed version, which is helpful for the intended audience.
The quality of this book is superb. It is thorough and perfect for students. The website resources didn't meet all my expectations, but are still valuable. The update is necessary as performance improvement in healthcare seems to be an ever-evolving subject.
Review Questionnaire
Range Question Score
1-10 Are the product's objectives met? 10
1-5 Does the website help achieve the purpose? 4
1-10 Rate the worthiness of those objectives. 10
1-5 Is this directed to an appropriate level? 5
1-5 Is there significant duplication? (1=significant, 5=insignificant) 5
1-5 Are there significant omissions? (1=significant, 5=insignificant) 5
1-5 Rate the authority of the authors. 4
1-5 Are there sufficient illustrations? 5
1-5 Rate the pedagogic value of the illustrations. 5
1-5 Are there sufficient references? 5
1-5 Rate the currency of the references. 4
1-5 Rate the helpfulness of the index. 5
1-5 Rate the added value from the online version. 4
1-5 Is the online version easy to access? 4
1-5 Rate the ease of navigation/search. 4
1-5 Rate the pedagogic quality of images on the online version. 4
1-5 Rate the value of added audiovisual features online. 5
1-5 Is there sufficient use of hypertext links? 5
1-5 Are there hyperlinks from references to journal articles? 1
1-5 Is there appropriate use of features like bookmarking, printing/exporting? 5
1-10 Is this a worthwhile contribution to the field? 10
1-10 If this is a 2nd or later edition, is this new edition needed? 10